Frequently Asked Questions

Yes, all our gloves are powder free and food safe.

No. Each brand of glove comes in just one color.

No.

Only the Level 3 Masks come with the Anti-Fog Foam Strip. Level 2 Masks have a flexible metal nose piece, but no foam strip.

Yes, we have troubleshooting videos available for both steri-sox and ID+ labelers. If you find the troubleshooting videos do not solve the issue you are having with your labeler, contact your maxill rep or call customer service at 1-855-4-MAXILL (462-9455) for more assistance.

We used to send samples in the mail, but as our client base grew to international levels, that policy was too difficult to stand behind. So we decided to create a program called Try-Me-Cheap or TMC for short.

If you've never ordered that item, very often there will be a special TMC price for the first one you order, along with a substantial discount.

Our prices are already the lowest, so whatever you do, it's no risk to you!

mycolio is the closest equivalent wipe to these brands, though the ingredients are not the same. maxill produces several varieties of wipes for various applications.

Yes. We used to print and send a paper catalog of our full line, but a couple years ago we've switched to having all our products and prices on the website and visible to the public.

We have digital catalogs if you still prefer that method of browsing. Have a look!

Some products are only available on maxill.com because they are only available to healthcare professionals.

Yes. There MAY be instances where a delay occurs before it is updated online, but that's very rare.

Yes. Not only that, but we'll usually beat it by 2%! Nobody beats maxill for pricing. Check out our Be-A-Reporter (BAR) Program!

Talk to your representative or request one if you don't have one. You can lock in special pricing for up to a year. Our BAR Program allows you to find a better price somewhere and bring it to us, and we'll match it, beat it, and lock it in!

If you want a maxill representative to visit your office, just click this link to request. If it's an IPAC audit or information you're after, get in touch here, and we'll get the process started.

If something goes wrong with your order, whether you received the wrong items, or something is damaged in transit, reach out within 30 days, and we'll make sure we rectify the situation, either by doing an exchange, or applying credit to your account or back to your card.

If the quality of the item is not in question and it was simply an office error when placing the order, a restocking fee may apply to return the product.

Here's a more detailed explanation.

Here's a link to the Return Form.

Anything refurbished has a 6-month warranty starting at date of purchase.

Other small equipment has either 1 year or 2 year warranties from the date of purchase.

• Impulse Sealer - 2 years
• Wired Glass Keyboard - 1 year
• Wireless Glass Keyboard - 1 year

Currently, shipping fees are set at $20.00.

Also check out our Nip-The-Ship Program!

Check the email you received after you submitted the order, there should be a tracking number you can use to track your order.

If tracking says you received the order and your office can't locate the package(s), call us as soon as possible, and we'll make sure we rectify the situation immediately. 1-855-4-MAXILL (462-9455)

maxill is just as much a logistics company as it is a retailer. In order to ensure next-day shipping to our clients, we need to store, sort, and pack, and then cover our costs to the shipping services we use.

If you order $300 or more before taxes are applied, our costs are covered, and free shipping is applied to your order.

You can always get free shipping if you purchase a "Nip-The-Ship" Package, which is $20, includes a combination of 3 commonly used products (with a combined value of roughly $50!), and waives shipping charges.

Click this link to get an email sent.

Call this number and tell a rep, they will be happy to help!
1-855-4-MAXILL (462-9455)