Accessibility Policy

Purpose:

To outline responsibilities of staff personnel (employees, volunteers, and other third parties) on behalf of maxill inc. in providing goods, services, and opportunities to people with disabilities.

Scope:

This procedure applies to all current employees of maxill inc.

Objective:

To provide our products and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our products and services and allowing them to benefit from the same products and services, in the same place, and in a similar way as other customers.

Basis for Policy:

The Accessibility of Ontarians with Disabilities Act, 2005.

Policy:

maxill inc. is committed to excellence in service to all customers including people with disabilities. This commitment is demonstrated in the areas of:

1. Communication: We communicate with people with disabilities in ways that take their disability into consideration. We train our employees who communicate with customers on how to interact and communicate with people with various types of disabilities.

2. Telephone services: We are committed to providing fully accessible telephone service to our customers. We train our employees to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly.

3. Assistive Devices: We are committed to serving people who use assistive devices to obtain, use, or benefits from our products and services. Our employees are familiar with various assistive devices that may be used by our customers with disabilities while accessing our products and services.

4. Billing: We are committed to providing accessible invoices to all our customers. Invoices will be provided in an alternative format upon request. We will answer any questions customers may have about the content of the invoice in person, by telephone, or by email.

5. Use of service animals: We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all employees and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

6. Support Persons: We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter maxill's premises or offsite event venues with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises or premises operated by maxill for event purposes.

7. Employment: We are committed to welcoming people with disabilities with respect to recruitment, employment, training, career development, and career progression.

8. Facilities: We are committed to ensuring that our premises and related services are accessible to people with disabilities. We will provide notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

Training:

maxill inc. will train all employees and others who deal with the public on our behalf. Training will include the following:

1. The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the integrated standards.

2. How to interact and communicate with people with various types of disabilities.

3. How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.

4. How to learn about the use of various assistive devices.

5. What to do if a person with a disability is having difficulty in accessing our goods and services.

6. Our policies, practices, and procedures relating to the integrated standards.

Feedback Process:

The goal of maxill inc. is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated using any of the following methods:

Online:
maxill.com

Via Phone:
Human Resources
519-631-7370 x277

Via Email:
hr.admin@maxill.com

Via Mail:
maxill inc.
Attention: Human Resources
80 Elm St.
St. Thomas, ON N5R 6C8